Shipping and returns
Shipping
We offer free shipping on orders with subtotals over $300 (CAD) within Canada. This applies to most items and most regions. Out of bounds locations may be subject to a shipping fee on orders over $300.
Transit Times
Transit times vary by location. We typically ship by Canada Post.
Pick Up
You are welcome to pick up your order at our bricks and mortar location at the following address:
609 Yonge Street
Toronto, ON
M4Y 1Z5
Merchandise Availability
We strive to keep an up-to-date inventory on our website. Inventory available in our store is automatically updated on the site. There are however instances where items are sold from our physical store before they are taken off the website resulting in a web order that we cannot fulfill.
When you place an order, we will check our physical inventory and contact you to let you know if that item is unavailable. If an item is sold out we can try to special order it for you or cancel the order.
Product Returns
All of our products are crafted with quality and durability; however, in the unlikely event you do receive an item that is not exactly what you had in mind, we will be happy to offer you an exchange or refund within 30 days of the original purchase date.
The item must be in its original, unused condition. In other words, that means free of any visible wear and tear, unwashed, and tags still attached. Boots or shoes cannot have any scratches on the bottom. We recommend trying them on in a carpeted area because the bottom will scratch quickly. Any visible wear and tear on boots will not be accepted for a return or exchange.
To return merchandise, please email us at sales@bootmaster.com with your order number, the item you wish to return and the reason for return. We will then reply to you with a return authorization number and instructions on how and where to ship the item(s) back to us. Shipping charges are non-refundable. Unfortunately, we cannot accept returns on any non-stock special order or custom products.
When returning merchandise, please mail product back using Canada Post/USPS and insure your items for the full purchase price. Just in case, please remember to keep all insurance and postal receipts for your records.
Any international returns shipped back by other couriers (UPS, FEDEX, DHL etc.) will be subject to a brokerage fee of $75.00.
Unless the item being returned is defective, you are responsible for covering return shipping costs.
Once your return has been received in our store, we will review your order for signs of wear or damages. If everything is in good standing, we will process a refund to the original payment method used during the transaction.
*Wardrobe buyers please contact us directly at 416-927-1054 or sales@bootmaster.com prior to placing your order.
Damaged/Defective Product
Our manufacturers use leathers that are rich in character with natural finishes.
No two pieces are alike.
Natural markings inherent in the hide, including growth marks, veins and scars should not be seen as imperfections, but rather as beauty ingrained in natural materials.
In the rare case of a damaged or defective product please email us at sales@bootmaster.com. Include your order number, description of the problem and pictures. We stand behind everything we sell and we will do our best to rectify the problem to your satisfaction.
